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IT Service Management can be described as a strategic approach for designing, managing, delivering and improving the way information technology (IT) is used within an organisation. The goal of IT Service Management tools is to ensure that the right people, processes and technology are in place so that the organisation can meet its business goals. Analyzo has listed the best IT Service Management tools that you can choose from based on your requirements. Click on Quick View to see plan features or compare plans across companies.
JIRA Service Desk is an efficient and simple-to-use service management tool. Nail your Service Level Agreements, every time. Get the important things done first. Configure, click and get going in minutes. Atlassian Confluence integrates with JIRA Service Desk.
Samanage offers a service desk solution used by IT and any other internal service provider that dramatically improves visibility, efficiency, and success.
Freshservice is a cloud-based IT Help Desk and service management solution that's easy to set up and use, to transform employee experience across the organization. Automate tasks, provide support for issues raised via email, self-service portal, phone, chat, or in person.
With a full suite of features ranging from a modern IT self-service portal to intuitive reporting and dashboards, Cherwell Service Management software enables your service desk team to streamline and automate IT service delivery and create an extraordinary customer experience.
Take control of difficult legacy processes and tools with ServiceNow. Your new service desk is up and running fast with built-in ITIL best practices and guided setup. An easy-to-use service portal makes it painless for end users to submit and track requests without making a call.
Simple to deploy and simple to use, GoToAssist Service Desk makes it easy to implement ITIL best practices. Quickly log, track and route issues. You can also assign tasks on each record with due dates for your technicians.
ServiceDesk Plus by ManageEngine is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.