Home / Feedback Tools
Feedbacks are the important user responses which helps any organization to improve. It gives you a note of on-going user trends and needs which decides the change of a company’s work processes accordingly. In this way you can keep up to customer’s expectations may be by adding a new feature or resolving an existing issue. In today’s fully customer-dependent corporate scene, it is necessary for you to analyze your customer’s views. Here are a few quick reviews about some best feedback tools for your businesses.
Get Site Control
UseResponse is open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Its core features include Customer Feedback, Email Integration, Incident, Problem, or Request Management, Knowledge Base/FAQ, LDAP/Active Directory, Synchronization, Mobile Integration, Remote Control Access, Feedba
UserVoice is a San Francisco based Software-as-a-Service (SaaS) company creating customer engagement tools. The system employs gamification and customer thanking techniques to motivate support teams to provide high quality service.
OpinionLab is SaaS based company which provides customer feedback management and analytics to deliver efficient quality of service. It provides Voice of Customer (VoC) feedback innovation, with real-time listening solutions for every brand touch point.
WebEngage allows the user to collect feedback via push notifications that helps to drive sales and conversions on the website by allowing the user to push targeted offers, discounts and messages to visitors on the website.. The feedback form can be built using the form builder and all the feedback and replies can be managed from the dashboard.
Google Consumer Survey is a marketing tool that is placed on your website to collect feedback which in turn is analyzed instantaneously provided by a simple online interface. It provides the user with 4 default questions and gives you the URL to copy it to your website.
Get Satisfaction is a customer community software platform for technical support based in San Francisco, California, United States. It includes management tools like internal notes, private conversations, moderation, people management, content curation and assignment tools.
Kampyle is a SaaS based Internet company that provides customer feedback management services and lead generation solutions. It allows you to gain integrated view of your customers’ feedback combined with profile information such as their account type, transaction value, and frequency of visits.
Getsitecontol.com provides the user with all the necessary widgets for website visitors engagement. The free plan does not expire and includes all the core features.
Hively offers a solution to quickly and easily gather data on customer happiness in real-time at every single touch point and transaction. The user gets instant alerts on customer rating and daily or weekly emails.