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Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. Satisfied customers are basis of every aspect of a company right from its direct revenues to its goodwill. Customer support softwares allow you to take better care of your customers, get a knowledge of upcoming trends and thus gaining an efficiency in maintaining a quality based service. Here are a few quick reviews about some best customer support softwares which will help you with better customer management.
Customizable Ticket Forms
Live Chat Functionality
Zendesk, Inc. is a software development company which provides a cloud-based customer service platform that includes ticketing, self-service options, and customer support features. Other features include Benchmarking tool and NetPromoter score.
TeamSupport is a customer support program that helps teams work well together by eliminating miscommunications and improving customer communication. Features include Ticket Automation, Water Cooler tool and Customer Distress Index.
Kayako develops both a cloud-based customer service platform and an on-premise help desk & customer support software. Its features include Email Integration, Multi-Site Support, Remote Control Access, Reporting and mobile apps for all varied platforms.
UserVoice is provides customer engagement tools whose features include Inspector tool, UserVoice widget, Instant Answers tool and native mobile apps for IOS and Android.
Desk.com, previously known as Assistly, is a cloud-based helpdesk system provided by Salesforce. Features include multi-channel capabilities for handling customer requests through portal/knowledgebase, satisfaction scores and performance monitoring.
Freshdesk Inc. is a cloud-based software provider with a flagship customer support software bringing together multiple communication channels and social networks, improving customer communication. Other features include 30+ integrations and mobile apps for IOS and Android.